Hotel Housekeeping Lead

Little Creek Casino Resort

5d

About The Position

We're looking for a Hotel Housekeeping Lead to oversee our meticulous cleaning standards and elevate guest experiences.
In this role, you'll lead a team of housekeeping staff, setting the bar high for cleanliness and efficiency while ensuring every guest feels right at home. Your keen eye for detail will be instrumental in maintaining our reputation for excellence.
You'll manage day-to-day tasks and motivate the housekeeping team to exceed expectations. Your commitment to cleanliness and guest satisfaction will contribute to creating a memorable experience for every visitor.

Requirements

• High school diploma or GED
• AND one year department experience and/or training
• Class II Gaming License issued from the Squaxin Island Gaming Commission (must be able to pass a background check to obtain license. LCCR will pay for your gaming license as part of the onboarding process).

Nice To Haves

• Associate's Degree, or equivalent from two-year college or technical school, preferred
• OR three years (external) related experience and/or training OR equivalent combination of education and experience
• Experience should be specific to the Hospitality Industry

Responsibilities

• Provide excellent and uncommon guest service to all guests.
• Provide excellent leadership to all subordinates.
• Provide superior support to all peers and superiors.
• Adhere to annual Hotel budget; justify variances.
• Ensure labor cost is in line with occupancy and operating budget.
• Interact with Front Desk, Facilities and Security departments for best service results.
• Perform quality control functions to ensure standards and expectations are met.
• Prepare and execute daily staff briefing and keep staff informed of all events and locations.
• Train staff on room standards and amenities.
• Help prepare work schedules and assign personnel according to occupancy, events and planned projects.
• Train staff members on duties and responsibilities, and perform each task to cover and/or to assist.
• Achieve established guest service index scores.
• Hold team members accountable and initiate corrective action, when needed.
• Maintain high employee morale through effective hands on leadership and positive outlook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED