Hotel Housekeeping Associate - Fairfield Warrensburg

TS2 Hospitality • Warrensburg, MO

5d

About The Position

Our housekeeping team is truly the “heart of the house”, ensuring that our guests know every visit to our hotels will include a flawless cleanliness experience. Most housekeeping associates are primarily focused on cleaning guest rooms and public spaces to the franchise brand’s standard within the allotted timeframe; others may be more specifically focused on laundry or houseperson responsibilities (stripping rooms, cleaning public spaces, etc.). As with all positions, delivering remarkable hospitality within every guest interaction is a must. Working in housekeeping provides a hands-on role where you can see the results of your work and experience the satisfaction of a cleaning job well done.

Requirements

• A positive attitude and a commitment to working as part of a small team.
• Passionate about cleanliness, both in guest-facing areas and back of house areas.
• Flexible schedule – able to work weekdays, weekends, and holidays (weekend/holiday availability is required). Changes in schedule availability from what was discussed during the hiring process may result in a reduction of scheduled shifts.
• Able to consistently arrive at work on time and fully complete scheduled shifts to avoid creating extra unexpected work for other team members.
• Able to consistently complete assigned responsibilities to the specified standard within the timeframes specified by leadership.
• Willingness to help in other areas of the hotel as directed by hotel leadership.
• Physically able to complete the work associated with hotel housekeeping, including but not limited to bending, stooping, kneeling, reaching, standing for extended periods and lifting up to 50 pounds.
• Able to successfully pass a drug test and background check.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and with or without reasonable accommodation.

Responsibilities

• All housekeeping associates are responsible for assisting with all aspects of housekeeping including rooms, laundry, and houseperson duties as needed.
• Rooms attendant: Thoroughly clean both checkouts and stays within the allotted timeframes following TS2 Hospitality and franchise brand cleaning standards and procedures.
• Laundry attendant: Wash, dry, fold and deliver clean laundry efficiently following TS2 Hospitality and franchise brand standards and procedures.
• Houseperson: Clean public spaces, strip rooms (remove trash and soiled linens), deliver laundry, and assist with other housekeeping tasks as needed.
• Follow checklists, documented procedures and verbal instructions to ensure all tasks are completed on time and according to the specifications provided by leadership.
• Maintain a clean and organized work environment, including cleaning/restocking carts at the end of the day, cleaning back of house areas, restocking storage closets and looking around to identify additional tasks that need to be completed.
• Report any maintenance or guest service issues to the front desk and management teams in accordance with the procedures outlined by leadership.
• Provide a cheerful and warm greeting to all guests encountered, ask if we can do anything to better serve them, and ensure guests experience remarkable hospitality at all times.
• Complete and retain training as directed by managers/trainers, including brand training, company training and in-person instruction. Note taking is encouraged.
• Communicate and collaborate with other hotel departments including front desk and maintenance to ensure a seamless guest experience.
• Attend mandatory company meetings and trainings as directed by hotel management.
• Complete other tasks and responsibilities as needed/directed by hotel management.

Benefits

• Competitive hourly wage (this is a non-exempt hourly position).
• Performance reviews with raise eligibility at six months, 12 months, then annually.
• Quarterly bonus plan with revenue sharing and team performance incentives.
• Health, vision and dental insurance for full-time (30+ hours per week) employees.
• Paid time off for full-time employees.
• Up to $2400 referral bonus for referring new employees (per referral, see handbook for details).
• 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
• Hotel discounts for employees, family and friends through brand discount programs.
• Opportunities for promotions into leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed