Hotel Guest Services Supervisor

Westgate Resorts•Park City, UT

8h•$21 - $21

About The Position

Join the team at Westgate Park City Resort & Spa as our Guest Services Supervisor, where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast‑paced environments, and enjoy mentoring a team, this role is for you. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

Requirements

1-2 years of supervisory experience preferred.
Excellent customer service and communication skills.
Must have a valid driver's license with clean driving record for motor vehicle record check.
Flexibility to work nights, weekends, and holidays.
Must be at least 21 years of age.
Must be able to lift 50lbs.
Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Responsibilities

Oversee daily guest services operations including bell, shuttle, valet, and front drive areas.
Coordinate dispatching from the Guest Services Desk for efficient guest support.
Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
Ensure accurate tracking, storing, and delivery of guest luggage and packages.
Lead, coach, and support staff while assisting with scheduling and team development.
Conduct vehicle and workplace inspections and ensure supplies are stocked.
Use problem‑solving skills to resolve issues and elevate guest satisfaction.
Collaborate with departments to support guest needs and resort operations.
Perform other tasks as assigned by resort operations leadership.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Highly discounted Epic Locals Ski Pass, while supplies last.
FREE Ski, Snowboard and Mountain Bike equipment Rentals.
FREE garage parking.
$2.00 in meals in Team Member Breakroom.