Hotel Guest Services Agent - LI/Huntington Hilton, Melville

Blue Sky Hospitality Solutions • Melville, NY

121d

About The Position

The main purpose of the Hotel Front Desk Agent is to oversee the appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Requirements

• High school diploma or equivalent required.
• Previous hotel Front Desk experience required.
• ONQ system experience required.
• Computer experience required.
• Ability to access and accurately input information using a moderately complex computer system.
• Able to handle cash and credit transactions.
• General knowledge of local area attractions and transportation.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with Associates and guests.
• Command of the English language both written and verbal.
• Ability to multi-task, and prioritize with excellent follow up skills and customer service.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including weekdays, evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Nice To Haves

• 1 year Hotel experience (preferred)

Responsibilities

• Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines.
• Collaborate with other hotel departments to provide an exceptional experience to each guest.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Provide information about the hotel and local area and offering our full range of upscale hotel amenities and services.
• Maintain confidentiality of all guests and hotel information.
• Exhibit attention to detail in order to ensure security of guest room access.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel.
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner.
• Resolve guest issues and completing special requests. In the event of dissatisfaction, negotiate compromise in accordance to the established guidelines.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Perform any other job related duties as assigned.

Benefits

• Dental insurance
• Vision insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid Vacation
• Paid Holidays
• Paid Sick

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees