Hotel Guest Service Representative Part Time

Home2 Suites•Fort Collins, CO

1d•Onsite

About The Position

The Hotel Guest Service Representative Part Time position at Home2 Suites Fort Collins is described as a path to a fulfilling adventure, guided by the company's core values of Growth, Fun, Trust, and Responsibility. The company invests in its team members by providing tools, resources, and mentorship for success. NCG Hospitality, the managing company, prides itself on an inclusive, award-winning environment where team members are engaged and understand their impact on the overall success of Home2 Suites Fort Collins. This role involves providing courteous, prompt service to guests, creating memorable personalized experiences through phone interactions, reservations, check-ins/outs, and professional guest interaction.

Requirements

Customer service experience
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Positive attitude, outgoing, friendly
Ability to work effectively and efficiently in a fast-paced setting

Responsibilities

Provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

Benefits

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%