Hotel Guest Service Representative

Courtyard Marriott•Salt Lake City, UT

3d•$16•Onsite

About The Position

Hotel Guest Service Representative, Courtyard Salt Lake City Downtown Join a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to Morning and Evening shifts 1 year of hotel experience is preferred Why You’ll Love Working Here The Hotel Guest Service Representative position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Courtyard Salt Lake City Downtown. How You’ll Make An Impact The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience. Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue What Success Looks Likes Customer service experience Accurate cash handling experience Strong oral and written communication and interpersonal skills Strong attention to detail, organization, and follow-up abilities Positive attitude, outgoing, friendly Ability to work effectively and efficiently in a fast-paced setting What Will You Get At NCG Hospitality? The Courtyard Salt Lake City Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Requirements

Customer service experience
Accurate cash handling experience
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Positive attitude, outgoing, friendly
Ability to work effectively and efficiently in a fast-paced setting

Nice To Haves

1 year of hotel experience is preferred

Responsibilities

answering the property’s phones
making reservations
checking guests in/out
interacting with guests in a friendly and professional manner to create a memorable personalized experience
Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

Benefits

Career Development
Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement
Team Member Perks
Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs
Financial Support
Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%