Hotel Guest Service Rep

Kinseth Hospitality Companies • La Crosse, WI

71d

About The Position

The Hotel Guest Service Representative provides customer service to guests of the hotel by performing various duties. This role involves greeting and registering guests, suggesting hotel rooms, issuing room keys, and setting wake-up calls in an efficient, warm, and friendly manner. The representative ensures guest safety by following established security procedures and addresses guest requests and problems in a timely manner. Additionally, the representative handles inquiries about hotel services and local attractions, checks out guests, processes payments, and maintains the cleanliness and organization of the hotel lobby and front desk area.

Responsibilities

• Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
• Date stamps, sorts, and racks incoming mail, faxes and messages.
• Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Accurately inputs bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
• Makes, confirms and cancels reservations via telephone, computer and in writing.
• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Deposits guests' valuables in hotel safe or safe deposit box.
• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
• Maintains the cleanliness and organization of the hotel lobby and front desk area.

Benefits

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

What This Job Offers

• Industry: Accommodation