Hotel Guest Service Rep

Kinseth Hospitality Companies • Dubuque, IA

90d

About The Position

The Hotel Guest Service Representative is responsible for providing exceptional customer service to guests at the hotel. This includes greeting and registering guests, managing room assignments, and ensuring guest safety by adhering to established security procedures. The role also involves handling inquiries about hotel services and local attractions, processing payments, and maintaining the cleanliness of the front desk area.

Requirements

• Ability to stand for long periods.
• Strong communication skills.
• Ability to handle cash and process payments accurately.
• Basic computer skills for reservation management.

Nice To Haves

• Previous experience in customer service or hospitality.
• Familiarity with hotel management software.

Responsibilities

• Greets, registers, and suggestively sells hotel rooms to guests.
• Issues room keys and assigns rooms in a warm and friendly manner.
• Sets wake-up calls for guests.
• Follows established security procedures to ensure guest safety.
• Date stamps, sorts, and racks incoming mail, faxes, and messages.
• Records and communicates guest special requests and problems to the appropriate department.
• Answers inquiries about hotel services, registration, and local attractions.
• Accurately checks out guests and communicates departures with housekeeping staff.
• Processes bills, collects payments, and makes change for guests.
• Makes, confirms, and cancels reservations via telephone, computer, and in writing.
• Answers and routes internal and external phone calls using prescribed procedures.
• Posts charges to the ledger for room, food, liquor, or telephone.
• Deposits guests' valuables in the hotel safe or safe deposit box.
• Maintains the shift-to-shift log for proper communication between shifts.
• Maintains cleanliness and organization of the hotel lobby and front desk area.

Benefits

• Health, Dental, Vision and other benefits available after 60 days.
• DailyPay.
• 401k.
• Paid Training.
• Paid PTO.
• Referral program.
• Discounts at all Kinseth Hotel Corporation hotels and restaurants.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation