Hotel Group Sales Coordinator

Hilton Garden Inn Outer Banks•Kitty Hawk, NC

63d•$38,000

About The Position

The Hotel Group Sales Coordinator supports the sales department with a dual focus on wedding sales coordination and tour & travel account support. This role provides administrative structure, ensures seamless communication between clients and internal departments, and assists in driving revenue through accurate documentation, lead management, and high-touch client service. This is a full-time, year round position. Weekends and evenings are required.

Requirements

Weekends and evenings are required.
Ability to effectively deal with customers both on site and over the telephone who may require a high level of patience.
Use tact and diplomacy to resolve complaints and defuse anger.
Basic mathematical and calculator skills.
Ability to listen effectively, speak, read and write English clearly.
Ability to operate office equipment such as photocopier, fax machine, and multi-line telephone.
Ability to access and accurately input information into a computer system.
Ability to stand, walk, sit, climb stairs, and occasionally lift (up to 50lbs) or carry items.
Compliance with hotel grooming and uniform policies.

Responsibilities

Outgoing, social, self-driven personality and can work with minimal supervision.
Computer experience is a must.
Must be familiar with MS Office and computer savvy.
Ability to adapt to an ever changing environment, working well under pressure.
Very detailed, accurate, and meticulous in updating client information.
Must have a detailed understanding of the property, selling the benefits and amenities of the hotel.
Customizing the client’s needs and wants while maximizing revenue.
Coordinating events from beginning to end ensuring a seamless, perfect client experience.
Contacting clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
Ensure all incoming calls are answered within 3 rings with proper greetings and proper phone etiquette.
Create action plans that are successful in gaining new leads.
Adheres to deposit and payment policy according to type of event.
Keeps all A/R up to date.
Enforcing deposit policy on all events.
Welcome group contacts upon arrival and ensuring their total and complete satisfaction.
Networking within the community and being a presence.
Regular attendance at local business area meetings, trade shows, ribbon cuttings, and seminars required.
Maximizing guest room rates, meeting room rental, function space, and other hotel services.
Conducting tours of the hotel and banquet facilities.
Assist DOS – filing, data entry, and preparing BEO’s for each week to be distributed to each department, etc.
Marketing – managing the Facebook/Instagram pages and Pier House event websites.
Keeps up-to-date and relevant knowledge of our competitors.
Being heavily involved in group’s arrivals, anticipating needs to ensure smooth arrival.
Do not make promises that cannot be met.
Be readily available/approachable for all guests.
Take proactive effort when dealing with guest concerns..
Extend professionalism and courtesy to guests at all times.
Carry out all reasonable requests by leadership team.
Comply with department uniform and appearance standards.
Must be capable of how to read, write, and speak English fluently.

Benefits

Salary: $38,000
Performance based commissions determined by monthly budget
Paid Vacation/Birthday after 1 year
Paid Holidays (Easter, Thanksgiving, Christmas)
Medical, Dental, and Vision plans
401K Plan - Company matches up to 3%
Team Member Travel Program - highly discounted rates at Hilton Brand hotels
YMCA Corporate Discount
Seasonal Bonuses
Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
Employee Recognition and Appreciation Program
Employee Meal Program and Meal Discounts
Eligible for Monthly Gas Allowance