Hotel GM | Hilton Garden Inn VB Oceanfront

SHAMIN HOTELS MASTER • Virginia Beach, VA

12d • $110,000

About The Position

Shamin Hotels is seeking an experienced General Manager to lead a Hilton Garden Inn property with a strong focus on brand execution, financial performance, and people leadership. This role requires a hands-on, disciplined leader who understands that consistent results are driven by clear expectations, operational rigor, and ownership at every level.

Requirements

• Extensive experience in the hospitality industry, with progressively increasing levels of responsibility. Previous experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head.
• Strong track record of leadership, team management, and achieving operational and financial goals.
• Excellent leadership and management skills, with the ability to motivate and inspire a diverse team.
• Strong business acumen and financial management skills, including budgeting, forecasting, and cost control.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges.
• Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems.
• Attention to detail and a commitment to maintaining high standards of quality and service.
• Flexibility and adaptability to thrive in a fast-paced and dynamic environment.
• Integrity, professionalism, and a commitment to upholding ethical standards.
• Resilience and the ability to remain calm and composed under pressure.
• Initiative and proactive approach to problem-solving and continuous improvement.
• Cultural sensitivity and awareness, especially in diverse and international environments.
• Leadership by example, with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed.

Nice To Haves

• Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) can demonstrate expertise and commitment to the field.
• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field. Some employers may prefer candidates with a master's degree or MBA.
• Strong customer service orientation and a passion for delivering exceptional guest experiences.

Responsibilities

• Serve as the primary steward of the Hilton Garden Inn brand, ensuring consistent compliance with brand standards, quality audits, and operational expectations
• Lead daily operations using Hilton PEP (Property Engagement Platform), including forecasting, inventory controls, reporting, and operational decision-making
• Maintain strong working knowledge of Hilton systems, tools, and performance metrics
• Own the hotel’s P&L performance, including labor management, expense controls, and profitability targets
• Partner effectively with Sales, Revenue Management, and Regional leadership to drive RevPAR, ADR, and market share growth
• Develop accurate budgets and forecasts; analyze variances and implement timely corrective actions
• Maintain strong internal controls related to cash handling, purchasing, payroll, and inventory
• Build, lead, and retain a high-performing leadership team through clear expectations, coaching, and accountability
• Foster a culture aligned with Shamin’s values of Teamwork, Ownership, and Passionate Service
• Hold leaders accountable for associate engagement, training, performance management, and succession planning
• Ensure consistent delivery of an exceptional guest experience through visible leadership and operational follow-through
• Actively manage guest recovery, service scores, and online reputation
• Ensure compliance with safety, security, HR, and risk management standards

Benefits

• Shamin Hotels offers competitive compensation, performance-based incentives, and growth opportunities within a multi-brand hospitality organization committed to developing strong, accountable leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager