Hotel General Manager

Sheraton Garden Grove- Anaheim South Hotel – Garden Grove, CA • Garden Grove, CA

395d • $130,000 - $140,000

About The Position

The General Manager at Sheraton Garden Grove - Anaheim South Hotel is responsible for providing leadership and ensuring high-quality service across all hotel operations. This role involves strategic planning to maximize profits, managing personnel, overseeing budget performance, and ensuring compliance with brand standards. The General Manager will also focus on enhancing profitability, maintaining positive relationships with owners, and developing staff to meet the hotel's mission of improving the travel experience for guests.

Requirements

• Bachelor's Degree in Business Management, Hospitality Management, or related field required.
• 5 or more years of hotel management experience at the AGM level or higher.
• Strong leadership skills and self-motivated.
• Proven track record of success in hotel management.
• Ability to perform well under stress and adapt to changing work environments.
• Ability to train and develop team members.
• Proficient knowledge of computer applications such as Excel, Word, Outlook, and PowerPoint.
• Working knowledge of general office equipment.

Nice To Haves

• Additional languages are a plus.

Responsibilities

• Anticipates the needs and exceeds the expectations of the owners by meeting and exceeding key owner indicators including profitability, REVPAR, and total revenue.
• Establishes and communicates objectives which support achievement of Sheraton's mission.
• Develops and implements strategies to achieve objectives and monitors their achievement.
• Writes P&L recap each month.
• Achieves revenue goals for the hotel by developing and implementing the marketing plan and overseeing the sales effort.
• Attends weekly revenue meetings to discuss performance and strategies.
• Achieves profitability objectives by establishing and implementing operating capital budget and monitoring actual results against budget.
• Develops owner's confidence in the hotel by maintaining a positive relationship with the owner and Sheraton.
• Maintains and builds the value of the business by developing strategies that enhance profitability and maintain the hotel's physical condition.
• Maximizes revenue per available room through yield management.
• Monitors customer service levels and provides guidance to employees on responding to customer requests.
• Participates in weekly staff meetings and daily training sessions.
• Performs duties of Manager on Duty (MOD) as scheduled.
• Provides staff with skills training to enhance customer service.
• Selects qualified employees and provides orientation and training.
• Communicates performance standards to associates and evaluates employee performance regularly.
• Develops employees to maximize their potential and prepares them for future promotional opportunities.
• Ensures disciplinary actions are taken fairly and consistently according to Sheraton guidelines.
• Keeps owners and key corporate staff informed of developments and requests assistance as needed.
• Minimizes safety hazards by following safety rules and reporting unsafe conditions.
• Schedules management personnel and maintains labor cost objectives.
• Maintains a cooperative and harmonious working environment with all associates.
• Maintains a professional image of the hotel to guests, associates, vendors, and management.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree