Hotel General Manager

Cusa•Venice, LA

10h•Onsite

About The Position

The General Manager (GM) of Venice Inn is a hands-on, results-driven leader responsible for the overall operation, profitability, and guest experience of the hotel. The GM ensures smooth day-to-day operations, motivates and manages staff, maintains property standards, and delivers exceptional service aligned with management/owner expectations.

Requirements

Proven experience as a Hotel General Manager or similar role (3+ years preferred).
Strong understanding of hotel operations, financial management, and staff supervision.
Excellent leadership, communication, and problem-solving skills.
Ability to work flexible hours, including weekends, holidays, and evenings as required.
Proficiency with Microsoft Office Suite.

Nice To Haves

Auto Clerk: PMS a plus

Responsibilities

Operations & Financial Management Oversee all hotel operations, including front desk, housekeeping, maintenance, and back-office functions.
Develop and manage budgets, forecasts, and financial reports to maximize profitability.
Monitor daily revenue, occupancy, and expenses to ensure financial targets are met.
Implement cost-control measures without compromising guest experience.
Guest Experience & Service Excellence Maintain the highest standards of guest service and satisfaction.
Handle guest complaints and ensure timely resolution to maintain positive reviews and repeat business.
Implement and monitor quality assurance programs to ensure cleanliness, safety, and overall property standards.
Staff Leadership & Development Recruit, hire, train, and mentor hotel staff, fostering a positive, productive, and accountable work environment.
Conduct regular performance evaluations and provide coaching to ensure staff growth.
Create staffing schedules that optimize efficiency and operational coverage.
Sales & Marketing Support marketing efforts to drive occupancy, including digital marketing, promotions, and local partnerships.
Collaborate with corporate or ownership on sales strategies and initiatives.
Compliance & Safety Ensure compliance with local, state, and federal regulations, including health, safety, and labor laws.
Maintain hotel security, safety protocols, and emergency procedures.
Conduct regular inspections of the property to ensure compliance with safety standards.
Hands-On Responsibilities Actively participate in daily hotel operations, including front desk coverage, housekeeping checks, and guest interactions.
Step in as needed to resolve operational issues promptly.
Lead by example, demonstrating strong work ethic and commitment to quality service.