Hotel General Manager

Proper Hospitality • San Francisco, CA

359d

About The Position

Proper Hospitality is seeking a dynamic Task Force General Manager (GM) to temporarily oversee operations for San Francisco Proper Hotel. Our ideal candidate is a strategic thinker, operationally savvy and dedicated to delivering exceptional guest experiences while maintaining operational excellence and team engagement.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Minimum of 8-10 years of progressive hotel leadership experience, preferably in luxury or boutique properties
• Proven track record in hotel operations, financial management, and guest satisfaction
• Strong leadership skills with the ability to inspire and manage diverse teams
• Exceptional communication, organizational, and problem-solving skills
• Flexibility and adaptability to thrive in dynamic and fast-paced environments
• Proficiency in hotel management software (e.g., Opera, MICROS) and Microsoft Office Suite
• Ability to travel or relocate for task force assignments as required

Responsibilities

• Assume full responsibility for San Francisco Proper's day-to-day operations, including Front Office, Housekeeping, Food & Beverage and Maintenance
• Ensure compliance with luxury standards, brand guidelines and operational policies
• Oversee the implementation and refinement of Standard Operating Procedures (SOPs) to optimize efficiency
• Monitor and manage budgets, revenue and expenses to meet financial goals
• Foster a culture of exceptional service that exceeds guest expectations
• Address guest concerns and feedback promptly and professionally
• Collaborate with department heads to personalize and enhance the guest experience
• Provide leadership and direction to department managers and staff
• Inspire a positive workplace culture through effective communication, recognition, and motivation
• Mentor and coach team members to drive performance and professional growth
• Assist in recruiting, onboarding, and training new team members as needed
• Lead and execute special projects, such as property pre-openings, rebranding, or major events
• Identify operational challenges and develop creative solutions to improve efficiency
• Ensure compliance with all local regulations and safety protocols
• Develop and oversee budgets, forecasts, and key performance indicators (KPIs)
• Maximize profitability by identifying cost-saving opportunities and revenue-enhancing initiatives
• Provide regular updates and reports to ownership or regional management

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees