Hotel Front Office Supervisor - Holiday Inn Express Hotel & Suites
About The Position
Holiday Inn Express Hotel & Suites/Nearest Universal Orlando-5605 Major Boulevard Orlando, FL 32819 We are currently looking for a Front Office Supervisor to join our Team! Our Holiday Inn Express & Suites Nearest Universal Orlando, where we're committed to providing a clean and safe environment for everyone. Our hotel has 184 rooms, including some suites. Our guests enjoy the convenience of being within walking distance to Universal Studios Florida™, Universal's Islands of Adventure™ and Universal CityWalk™ . Just a few minutes off International Drive (I-Drive), we are close to the best shopping, restaurants and entertainment Orlando has to offer. The Holiday Inn Express Hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Office Supervisor is responsible for assisting in the coordinating the front office operations of the hotel while providing support to the management team.
Requirements
- Customer Service experience, in a hotel setting preferred.
- IHG Hotel Brand experience is required.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval
Responsibilities
- Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
- Foster a positive, cooperative work environment between front office staff and management.
- Supervise front office team.
- Helps in planning, assigning, directing work, addressing guest concerns and resolving problems.
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Taking reservations from incoming callers inputs all information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts - for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
