Hotel Front Office Supervisor
About The Position
The Hilton Austin Airport is looking for a talented Front Office Supervisor to join our leadership team. The role is an ideal one for someone looking to step up from a Guest Service Agent position and gain experience in a Hilton full-service hotel. Who We Are: The recently refreshed Hilton is located in the historic Air Force command building right on Austin-Bergstrom International Airport property. We are proud to be Austin's gateway full-service hotel. The hotel is managed by Pittsburgh, PA based Prospera Hospitality, with over 20 years of property management experience in hotels, restaurants, and convention centers. What You'll Do: The Supervisor will assist the Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards to ensure total guest satisfaction. You will supervise the front desk and valet staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. The ideal candidate will have prior experience in a hotel setting. Proficiency with the Property Engagement Platform (PEP) will be a plus. What You'll Receive: This position will pay $20.00 per hour to start, with scheduled annual increases. Healthcare benefits are available, including medical, dental, and vision coverage. Short-term and long-term disability benefits are also available. Paid time off is provided, including vacation, sick days, and holidays. Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.
Requirements
- Minimum of 2 years of front desk or hospitality-related customer service experience is strongly preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to remain calm and professional under pressure.
Nice To Haves
- prior experience in a hotel setting.
- Proficiency with the Property Engagement Platform (PEP)
Responsibilities
- Assist the Front Office Management with overseeing all Front Office Operations to ensure profitability, control costs, and meet quality standards to ensure total guest satisfaction.
- Supervise the front desk and valet staff
- Assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.
Benefits
- Healthcare benefits are available, including medical, dental, and vision coverage.
- Short-term and long-term disability benefits are also available.
- Paid time off is provided, including vacation, sick days, and holidays.
- Hilton employees may participate in the Go Hilton employee travel program, offering employees and selected friends and family discounted rates at Hilton company hotels around the world.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
