Hotel Front Office Manager, Southland Casino

Delaware North Companies • West Memphis, AR

42d

About The Position

Delaware North Gaming is hiring a Hotel Front Office Manager to join our team at Southland Casino in West Memphis, Arkansas. Working in a stimulating, fast-paced environment, you will never have a dull day at work; as a Hotel Front Office Manager, you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Take a bet on your career and apply to join our collaborative team today.

Requirements

• Minimum two years' front desk operations management experience
• Written and verbal communication skills
• Demonstrate initiative, leadership, and team-building skills
• Ability to manage frequent change, good time management, and the time of team members
• No degree required

Responsibilities

• Coordinates and manages front desk duties, supervising team members on scheduling, training, assigning, and directing work, and overall performance, and organizes operations and procedures, ensuring operations comply with company policies and programs
• Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
• Responsible for managing all front office software and hardware systems, and became an expert on the property management system
• Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
• Coordinate with support managers for compliance with policies, merchandise mix, and inventory

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees