Hotel Front Desk

Best Western Hotels & Resorts • Las Cruces, NM

413d

About The Position

The Front Desk Agent at Best Western Mission Inn is responsible for providing exceptional customer service to guests, ensuring a welcoming and efficient check-in and check-out process. This part-time role involves handling guest inquiries, resolving complaints, and maintaining the front desk area while collaborating with other hotel departments to enhance guest satisfaction.

Requirements

• Excellent customer service skills with a friendly and approachable demeanor
• Strong communication skills, both verbal and written
• Proficient in using phone systems and computer software for reservations and guest management
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and accuracy in handling guest information and payments
• Knowledge of hospitality management principles and practices
• Previous experience in a front desk or guest service role is an asset
• Bilingual skills (English/Spanish) preferred but not required
• Associate's degree preferred
• 2 years of hotel front desk experience required

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Assist with administrative tasks as needed

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree