Hotel Front Desk

Charlotte Matthews • Charlotte, NC

19d

About The Position

The Director of Guest Services is responsible for overseeing all aspects of guest services to ensure exceptional guest satisfaction. This position combines hands-on guest interaction with team management and administrative responsibilities, requiring a proactive, outgoing leader adept at problem-solving and maintaining brand standards. We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should demonstrate a passion for the hospitality industry that will attract and inspire our team members to create an exceptional guest experience. If you are seeking an exciting career with unlimited growth and opportunities

Requirements

• 2+ years hotel front office experience
• Proficient in PMS/Quore,MS Office, and reservation systems
• Strong leadership and communication skills
• Ability to handle difficult situations with professionalism
• Knowledge of hospitality industry standards

Responsibilities

• Manage and lead the guest services team
• Implement and maintain high service standards
• Resolve guest complaints and issues promptly
• Ensure smooth check-in and check-out processes
• Train and develop staff in customer service skills
• Collaborate with other departments to enhance the overall guest experience

Benefits

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed
• Special team member hotel rates for travel enthusiasts

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees