Hotel Front Desk

Homewood Suites, Schenectady•Town of Glenville, NY

1d•$17 - $17

About The Position

The Homewood Suites by Hilton Schenectady is currently seeking a dynamic, experienced, and motivated individual for the position of Hotel Front Desk. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation. This position is responsible for efficiently checking a guest in or out of the hotel in a professional and competent manner. The associate must exceed guest expectations and resolve issues at all times.

Requirements

General knowledge of front office operations at a hotel
Computer experience.
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
Must be able to work a flexible schedule including weekends and holidays.

Responsibilities

Enthusiastically greet and welcome every guest upon arrival and throughout their stay.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Registers guests into the Hotel in a prompt and courteous manner
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure the satisfaction of their stay.
Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Handle hotel emergency procedures and situations with maturity and professionalism
Complete knowledge of all hotel rates and promotions
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Takes on additional duties as requested by management.