Hotel Front Desk Supervisor

New Castle Hotels • Missoula, MT

71d

About The Position

As a Front Desk Supervisor, you are working hand in hand with the front office team to deliver the guest WOW experience, constantly setting an example and helping where needed. You will be Guest Centric, talking to the guests as they check in and when they leave, proactively addressing any concerns they may have, elevating them to the next level if needed. You will also be Employee Centric, training new staff on our processes, helping them with questions and concerns, and scheduling them as needed while keeping both business levels and employee preferences in mind. Additionally, you will be a Role Model, helping others make it to the next level like you did, so you can continue your own upward progression. You will also be a Safety & Security Agent, following your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security. Lastly, you will be the Manager on Duty if requested.

Requirements

• At least one to two years of progressive experience at a hotel front desk or other customer-related position.
• High school education; some college-related coursework is helpful.
• Good verbal and written English communication skills.
• Ability to handle cash and credit transactions.
• Proficiency in front office software.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
• Ability to assist with luggage, requiring exertion of up to 50 pounds of force.
• Ability to stand for long hours.

Responsibilities

• Deliver the guest WOW experience by proactively addressing guest concerns.
• Train new staff on processes and assist with their questions and concerns.
• Schedule staff while considering business levels and employee preferences.
• Lead by example and help others progress in their roles.
• Follow safety and security policies and procedures, reporting issues as necessary.
• Act as the Manager on Duty when requested.

Benefits

• Bonus Pay
• Downtown Parking
• Gym Membership
• Travel Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees