Hotel Front Desk Supervisor - Courtyard by Marriott, Littleton, MA

Lafrance Hospitality•Littleton, MA

3h•$21 - $23•Onsite

About The Position

We're on the lookout for a dynamic, guest-focused Front Desk Supervisor to bring energy, leadership, and hospitality excellence to our team at the Courtyard by Marriott. If you're someone who thrives in a fast-paced environment, loves connecting with people, and leads with a smile — we want to meet you! As our Front Desk Supervisor, you’ll be setting the tone for a memorable guest experience from the moment they walk through our doors. You’ll guide and support our front desk team, ensure smooth operations, and uphold the standards that Courtyard by Marriott and Lafrance Hospitality are known for.

Requirements

Minimum 1-2 years hotel front desk experience
Strong interest and willingness to develop sound managerial and team building skills, to lead a team effectively
Excellent communication skills
Comfortable with hotel computer reservation systems
Ability to teach adult learners
Available to work a flexible schedule ( Nights & weekends )

Nice To Haves

Supervisory experience preferred
FOSSE & Prior Marriott Brand experience preferred

Responsibilities

Works to achieve a friendly atmosphere for fellow associates and hotel guests
Displays exemplary performance as an example for the staff to emulate
Performs training and revenue management strategies with the staff
Supervises Guest Representatives, Night Auditors, and acts as Manager on Duty as needed
Produces accurate financial reports on time
Ensures that policy and procedure are followed and administered consistently
Understands local health and safety codes
Is knowledgeable about all brand standards
Maintains a positive, cooperative work environment between personnel and management