Hotel Front Desk Supervisor

Sage Hospitality • Baltimore, MD

390d • $43,680 - $49,920

About The Position

The Hotel Front Desk Supervisor at Sage Hospitality is responsible for overseeing the front office staff to ensure efficient operations and excellent customer service. This role involves managing guest interactions, resolving issues, and maintaining accurate financial records while fostering a positive work environment for team members.

Requirements

• High school diploma or equivalent experience.
• 1 or more years of employment experience in a related position.
• Understanding of hotel front office procedures.
• High school level mathematical aptitude and knowledge of cash handling procedures.
• Experience in customer service and dealing directly with the public.
• Knowledge of company/hotel policies and procedures.
• Supervisory and management skills.
• Ability to communicate effectively with management and guests.
• Proficiency in operating computers, calculators, and telephone systems.

Nice To Haves

• Second language proficiency may be required.

Responsibilities

• Supervise the operations of the front desk to ensure optimal service and hospitality for guests.
• Train and direct the work of front desk team members, resolving issues and coaching for quality operations.
• Handle customer complaints and issues efficiently to maintain high customer satisfaction.
• Complete check-in procedures for arriving guests and facilitate guest departures.
• Calculate and post financial transactions accurately, maintaining proper cash handling methods.
• Answer inquiries from potential guests and accept hotel reservations.
• Utilize suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions.
• Operate PBX equipment and assist with outgoing calls and guest paging.
• Control cash transactions at the front desk and maintain responsibility for personal bank as per hotel policy.
• Maintain a friendly and courteous demeanor at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED