Hotel Front Desk Supervisor, The Gideon Putnam

Delaware North Companies • Saratoga Springs, NY

351d • $25 - $27

About The Position

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Requirements

• At least three years of experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• No college degree required

Responsibilities

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records pertaining to inventory, team, orders, and supplies

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees