Hotel Front Desk Supervisor, The Gideon Putnam

Delaware North • Saratoga Springs, NY

299d • $28 - $28

About The Position

Delaware North Parks and Resorts is seeking a full-time Hotel Front Desk Supervisor to join our team at The Gideon Putnam in Saratoga Springs, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Requirements

• At least three years of experience in hospitality, front desk experience is preferred
• Prior supervisory experience preferred
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in English language both spoken and written
• Must possess a valid driver's license

Nice To Haves

• No college degree required

Responsibilities

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records pertaining to inventory, team, orders, and supplies
• Operates Motor Vehicle when necessary

Benefits

• Health, dental, and vision insurance
• 401k with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition or professional certification reimbursement
• Weekly pay
• Free shift meal
• Employee discounts including 30% off restaurant and retail
• Friends and family discount on lodging
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed