Hotel Front Desk Student Assistant

University of Florida•Gainesville, FL

1d•$14

About The Position

Student employees within the Reitz Union must: Be a current University of Florida degree seeking student registered at a minimum of 6 credit hours per semester Respond to and assist with emergency situations and building evacuations per department procedures or as instructed by building management staff Provide exceptional customer service while maintaining a high level of professionalism Demonstrate a desire and willingness to learn in a fast-paced team-oriented environment Establish an exemplary work ethic by being proactive, self-motivated, and dependable Participate in all scheduled meetings, trainings, and evaluations Possess the ability to work weekends, evenings, holidays and academic breaks, as needed Act as an ambassador for all Reitz Union areas as well as the University of Florida, providing accurate information and campus resources Position Specific Responsibilities: Responsible for the operation of the hotel information desk which would include making room reservations, checking-in and checking-out hotel guests, and responding to hotel guest requests Aide the visitors and patrons of the University of Florida Reitz Union by providing directions on locations throughout the Reitz Union, campus, and other various destinations Maintain documentation and billing information regarding posting room charges and accounting procedures Responsible for operating hotel switchboard (PBX) responding to hotel guests needs appropriately Completes all training requirements upon being hired in a timely fashion Ability to commit to working 10 or more hours per week Other duties as assigned

Requirements

Must be a current University of Florida degree seeking student registered at a minimum of 6 credit hours per semester
Must respond to and assist with emergency situations and building evacuations per department procedures
Must provide exceptional customer service while maintaining a high level of professionalism
Must demonstrate a desire and willingness to learn in a fast-paced team-oriented environment
Must establish an exemplary work ethic by being proactive, self-motivated, and dependable
Must participate in all scheduled meetings, trainings, and evaluations
Must possess the ability to work weekends, evenings, holidays and academic breaks, as needed
Must act as an ambassador for all Reitz Union areas as well as the University of Florida, providing accurate information and campus resources
This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average.
Registered students are employed on a part-time basis, up to 20 hours per week.
Ability to commit to working 10 or more hours per week

Nice To Haves

Ability to work days, evenings and weekends.
Possess the ability to work shifts during the early morning, evenings, weekends, breaks, and holidays.
Proficient with verbal and written communication.
Demonstrate previous experience of cash handling procedures and reconciliation.
Demonstrate previous experience with customer service.
Knowledge of computer and database systems.
CPR and First Aid Certified, or willing to obtain.