Hotel Front Desk Representative
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About The Position
The Front Desk Representative at Riverside Casino and Golf Resort plays a crucial role in ensuring a positive guest experience by managing the registration process for hotel guests. This position requires a strong focus on customer service, as the representative is often the first point of contact for guests upon arrival. The representative is responsible for efficiently checking guests in and out of the hotel, adhering to hotel policies and procedures, and providing information about hotel services and promotions. In addition to managing guest registrations, the Front Desk Representative assists the reservation center with taking, modifying, and canceling reservations, while also noting any special requests from guests. The role involves operating the hotel phone system and providing friendly and professional service to all callers. Handling cash transactions accurately is also a key responsibility, ensuring that all financial dealings are conducted with precision. The representative must communicate effectively with guests about hotel facilities, services, and local attractions, and coordinate with other departments to fulfill special requests or resolve any issues that may arise. Understanding and following hotel emergency procedures is essential, as is maintaining the confidentiality of guest information and hotel data. The ability to provide exceptional customer service, resolve problems quickly, and work cohesively with a team in a fast-paced environment is critical to the success of this role.
