Hotel Front Desk Representative

Nivea Hospitality•Caldwell, OH

1d•Onsite

About The Position

Hotel Front Desk Representative Come join our winning team at the Comfort Inn Caldwell. We are currently looking to fill both shift Morning (7-3), and Afternoon (3-11) About the hotel: The Comfort Inn Caldwell is located at 44380 West Hills Lane Caldwell. Job Description: Responsible to attending to the need of guests, especially during check in and check out process.

Requirements

must be able to stand for an 8 hour shift

Responsibilities

Be in required uniform including name tag, ear piece and radio.
Greet all guests.
Providing information to guests about hotel policies, services and ammenties.
Respond to guest requests, selling rooms to "walk in " guest, entering/changing reservations in the pms system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping about room changes, etc
Listening and responding to guest complaints, operating ansering the phone, cleaning of front desk and surrounding areas, completing shift checklist, maintaining daily logs, balanceing cash drawer, must be able to stand for an 8 hour shift.
Attitude must be conductive to team growth, hospitality, and serving environment.
Must be willing to participate in further hospitality training and education, any other duties given by the supervisor or general manager.