HOTEL FRONT DESK REPRESENTATIVE - Full-time

Hollywood Casino Aurora • Aurora, IL

1d • $17 - $19

About The Position

The Hotel Front Desk Representative is responsible for providing exceptional guest service while managing check-in and check-out processes, handling reservations, and serving as the primary point of contact for guests. This role creates a welcoming first and last impression and ensures a positive guest experience throughout their stay.

Requirements

• High school diploma or equivalent required
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and reservation system proficiency
• Strong attention to detail and problem-solving skills
• Ability to handle electronic payments accurately
• Professional appearance and demeanor

Nice To Haves

• Previous hotel, hospitality, or customer service experience preferred

Responsibilities

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out efficiently and accurately
• Process room reservations, cancellations, and modifications
• Handle guest inquiries, requests, and concerns promptly and courteously
• Resolve guest issues or escalate to management as needed
• Process payments, room charges, and refunds accurately
• Maintain accurate guest records and cash handling procedures
• Answer incoming calls and route messages appropriately
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Promote hotel amenities, services, and local attractions
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, procedures, and safety guidelines

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED