Hotel Front Desk Receptionist

Hilton • Columbus, OH

402d

About The Position

The Hotel Front Desk Receptionist at Hilton Columbus at Easton is responsible for providing exceptional service to guests during check-in and check-out processes, handling payments, and offering information about hotel services and local attractions. This role requires effective communication, problem-solving skills, and the ability to manage guest requests and concerns in a professional manner while adhering to Hilton's standards of quality.

Requirements

• Hospitality experience or training in a related field.
• CPR and First Aid Certification (or willingness to obtain).
• Strong customer service skills and experience, preferably 2 years.
• Proficiency in English, both written and verbal.
• Basic computer skills and familiarity with multi-line phone systems.

Nice To Haves

• Restaurant experience
• Knowledge of local tourist attractions
• Ability to learn complex telephone systems

Responsibilities

• Perform guest check-in services in a courteous and efficient manner, including greeting guests, confirming reservations, and assigning rooms.
• Handle check-out services, inquiring about guests' stays and collecting payments.
• Maintain communication between shifts and ensure continuity of service.
• Complete reservations for guests, including airline and theatre bookings, while promoting hotel services.
• Anticipate and address guests' complaints and concerns promptly and effectively.
• Follow proper cash handling procedures and maintain accountability for all issued funds.
• Monitor room inventory control to maximize occupancy and room rates.
• Ensure the cleanliness and supply levels of the business center and assist guests with their needs.
• Act as a dispatcher for security and guest services, providing timely information in emergencies.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Flexible schedule
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed