Hotel Front Desk - Days

LEGOLAND Parks•Winter Haven, FL

6d•$14

About The Position

Become part of the magic at LEGOLAND® Florida Resort , where we create unforgettable experiences for families from around the world! We’re looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life. Candidates should ideally have 6 months to a year of front facing customer service. Must be able to work a flexible schedule including evenings, weekends and holidays. What you’ll be doing… Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression. Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service. Accurately process payments, reservations, changes, and cancellations according to hotel policies. Handle incoming/outgoing calls through the PBX system with prompt, courteous communication. Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs. Multi-task in a fast-paced environment while keeping operations organized and on track. Maintain cash controls, balance your shift, and complete required cash drops. Support a fun, team-oriented environment built on respect, professionalism, and exceptional service. Protect guest and employee confidentiality and follow all policies and procedures. Assist with emergencies by contacting the proper personnel when needed.

Requirements

High school diploma or GED (or equivalent education/experience) preferred
Ability to speak and write English clearly and fluently
Strong customer service skills with a professional demeanor
Effective verbal and written communication skills
Proven conflict resolution abilities
Leadership skills that support team and business improvement initiatives
Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.
Must be able to work a flexible schedule including evenings, weekends and holidays.

Nice To Haves

1 year of hotel front office experience preferred (not required)
Experience with hotel property management systems or similar platforms preferred

Responsibilities

Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.
Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.
Accurately process payments, reservations, changes, and cancellations according to hotel policies.
Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.
Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.
Multi-task in a fast-paced environment while keeping operations organized and on track.
Maintain cash controls, balance your shift, and complete required cash drops.
Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.
Protect guest and employee confidentiality and follow all policies and procedures.
Assist with emergencies by contacting the proper personnel when needed.