Hotel Front Desk & Night Auditor

McKibbon Hospitality • Tallahassee, FL

4d

About The Position

This position does include 2 overnight/night audit shifts (11PM - 7AM)
See both job descriptions below:

What Makes a McKibbon Front Desk Agent?
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.

You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

What Makes a McKibbon Hotel Night Auditor?
The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

Requirements

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
• Able to work independently during an overnight shift with no supervision.
• Great verbal and written communication skills.

Nice To Haves

• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.

Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• Maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins and verify registration information with the guest.
• Handle overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.
• Restock, organize and process purchases from the lobby guest store.
• Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.
• Document and communicate shift updates for following shift team members and managers.
• Keep front desk and other area workstations clean, tidy and organized
• Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan with 50% matching funds
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED