Hotel Front Desk Manager

PCH Hotels & Resorts • Montgomery, AL

250d

About The Position

Join our dynamic hospitality team at Renaissance Montgomery a premier full-service hotel with 345 rooms dedicated to providing exceptional guest experiences. We pride ourselves on our commitment to quality service and the well-being of our guests and associates alike. As the Front Office Manager, you will be pivotal in leading our Front Desk team to deliver outstanding service while achieving our operating budget. Your effective leadership and coordination will ensure the smooth operation of guest arrivals and departures and the overall Front Office services.

Responsibilities

• Oversee daily operations of the Front Desk, ensuring compliance with hotel policies and procedures.
• Manage shift operations, maintaining seamless front desk activities for optimal guest service.
• Step in as the leading authority in the absence of higher management, maintaining service excellence.
• Model outstanding hospitality skills, leading by example in guest interactions.
• Address guest complaints swiftly and effectively, turning potential issues into positive experiences.
• Analyze guest satisfaction results and implement improvements to enhance guest delight.

Benefits

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with generous matching contributions.
• Competitive salary that reflects your skills and dedication.
• Exclusive hotel stays, food and beverage, golf, and retail discounts at our properties.
• Access to the global benefits of the Marriott network.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation