Hotel Front Desk Manager - Hotel Operations | IHG

Auburn Marriott Opelika Resort & Spa at Grand National • Montgomery, AL

5h

About The Position

Join our dynamic hospitality team at Staybridge Suites, a select-service hotel
with 115 rooms dedicated to providing exceptional guest experiences. We pride
ourselves on our commitment to quality service and the well-being of our guests
and associates alike.

The Front Office Manager oversees all Front Office operations and ensures a
seamless guest experience from arrival to departure. This role partners closely
with the General Manager and requires a flexible leader who is
willing to assist in all departments to support hotel success.

Responsibilities

• Assume responsibility for running Front Desk shifts as needed to ensure a seamless and efficient guest experience.
• Continuously interact with guests, seeking their feedback on product quality, service levels, and overall satisfaction.
• Empower associates to provide exceptional customer service, ensuring they understand expectations and are equipped to deliver.
• Emphasize Heartbeat scores during departmental meetings, fostering a culture of continuous improvement.
• Ensure accuracy in billing, cash handling, and compliance procedures.

Benefits

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) plan with matching.
• A network of award-winning hotels full of opportunities for growth and development.
• We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings.
• Access to the global benefits of the IHG network offers even more travel and enjoyment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees