Hotel Front Desk - Guest Services Agent

The Academy Hotel • Colorado Springs, CO

1d • $16 - $18

About The Position

The Academy Hotel, Colorado Springs is a family owned and operated full service hotel. We're committed to providing our guests exceptional customer service to ensure every stay is memorable. Wages: $16.00 - $18.00 per hour based on experience. Hours: 7:00am - 3:00pm and/or 3:00pm - 11:00pm (16-32 hours per week)

Requirements

• Customer Service experience.
• Reliable and trustworthy multi-tasker able to perform with little direct supervision.
• Willing to cross train on Night Audit.
• Ability to work weekends and holidays.
• Basic computer skills with knowledge of Microsoft Office.
• We will train you on the PMS.
• Must posses a passion for hospitality and customer service.

Responsibilities

• Maintain a positive, friendly and up-beat attitude when greeting and communicating with guests.
• Manage the Check-In and Check-Out process.
• Register guests and assign rooms.
• Immediately respond to and follow up on all guest questions and requests.
• Assist with bookings from third party OTAs.
• Communicate with Maintenance and Housekeeping to ensure rooms are clean and functioning.
• Communicate with Housemen to assist with guest requests.
• Resolve all guest complaints in a timely manner.
• Keep abreast of groups, functions and banquets.
• Administrative tasks as directed.
• Assist guests with purchases from the 24 Hour Store.
• Monitor shift checklists and maintain a tidy and organized workspace.

Benefits

• Health, Dental and Vision insurance available.
• Wellness Leave (banked sick pay).
• Paid time and a half for hours worked on Christmas Eve and Christmas Day.
• An exciting environment for individuals who enjoy working directly with people.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed