Hotel Front Desk/GSA

Sandpiper Property Mgt • Laramie, WY

83d

About The Position

Join Sandpiper Hospitality (SH) as a Guest Services Ambassador (GSA), the essential face of our hotel and primary point of contact for every guest. This critical, multi-faceted role ensures an excellent guest experience by conducting front desk operations with efficiency, accuracy, and thoroughness. You'll work across departments, supporting everything from reservations to laundry, demonstrating your commitment to our value to 'We Are All In.'

Requirements

• Effective communication with staff and guests.
• Effective conflict management skills.
• Effective negotiation and sales skills.
• Ability to read, comprehend, and follow written procedures.
• Ability to respond calmly in situations of conflict and stress.
• Ability to adapt to changes in daily work and problem solve in a timely manner.

Responsibilities

• Provide an excellent guest experience by greeting all guests warmly and providing assistance.
• Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps to ensure the greatest satisfaction possible.
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
• Respond to guest service calls efficiently and expediently.
• Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed.
• Inspect studios and public spaces daily according to company and brand standards.
• Ensure all policies and procedures are accurately followed at all times.
• Document work activity using the appropriate log and according to policy.
• Execute the lead management process and complete all sales and marketing objectives.
• Review Studio Inventory daily to ensure maximization of studio revenue.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.
• Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry.
• Cross-train on the duties of all non-management staff members and perform those duties as needed.

Benefits

• Paid 30-minute meal break during shifts.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1-10 employees