Hotel Front Desk (GSA) Over Night

Sandpiper Property Mgt • Fort Collins, CO

82d

About The Position

Join Sandpiper Hospitality (SH) as our next Overnight Guest Services Ambassador (GSA), a vital overnight role where you will be the sole 'face' and operational authority for the hotel. Your challenge is to command the Front Desk and ensure a seamless guest experience and security during overnight hours. You will manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to 'Do the Right Thing.'

Requirements

• Must have effective communication with staff and guests.
• Effective conflict management skills.
• Effective negotiation and sales skills.
• Ability to read, comprehend, and follow written procedures.
• Must be able to respond calmly in situations of conflict and stress.
• Ability to adapt to changes in daily work and problem solve in a timely manner.

Responsibilities

• Provide an excellent guest experience for all arriving and in-house guests.
• Manage guest conflict and respond to situations as they arise during quiet hours.
• Coordinate front desk operations such as late check-ins, early check-outs, reservations, and security checks.
• Respond to guest service calls efficiently and expediently.
• Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed.
• Inspect studios and public spaces overnight according to company and brand standards.
• Review Studio Inventory daily overnight to ensure maximization of studio revenue.
• Follow revenue management guidelines as directed.
• Document work activity using the appropriate log and according to policy.
• Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry.
• Cross-train on the duties of all non-management staff members and perform those duties as needed.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1-10 employees