Hotel Front Desk Clerk (Harrah's Metropolis, Illinois)

Caesars Entertainment•Metropolis, IL

20d•$15

About The Position

Greets and welcomes customers with a smile, and takes pride in being a Harrahs team member. Serves as Hotel representative and customer service role model for other employees. Understands, values, and supports the Harrahs mission statement. Knows special events, promotions, and player programs. Resolves customer issues Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact departments customer service ratings. Responsible for the accurate check-in and checkout of guests. Ensures that all guest contact is courteous, informative and thorough. Ensures that Housekeeping cleans all rooms prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping. Receives cash, credit cards and comps in payment, obtaining proper approval and authorization. Maintains an operating bank, renders bills and issues change. Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on property. Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements. Empowered to ensure guests problems/complaints are resolved in a prompt, courteous and efficient manner using Service Recovery tools. Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

Requirements

High school diploma or equivalent required.
Superior customer service skills required.
Experience in data entry and dealing with the public is required.
Computer usage skills required.
Must be able to get along well with co-workers and work as a team.
Must be able to work a flexible schedule including nights, weekends and holidays as necessary.
Professional appearance and demeanor required.
Strong interpersonal skills are required.
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
MINIMUM AGE REQUIREMENTS: 21 years of age

Nice To Haves

Career interest within the hospitality field or related industry is preferred.
Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
A working knowledge of the Southern Illinois/Western Kentucky area is preferred.

Responsibilities

Greets and welcomes customers with a smile
Serves as Hotel representative and customer service role model for other employees
Understands, values, and supports the Harrahs mission statement
Knows special events, promotions, and player programs
Resolves customer issues
Improves friendly, helpful service and reduce customer wait time
Responsible for the accurate check-in and checkout of guests
Ensures that all guest contact is courteous, informative and thorough
Ensures that Housekeeping cleans all rooms prior to issuing keys
Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
Receives cash, credit cards and comps in payment, obtaining proper approval and authorization
Maintains an operating bank, renders bills and issues change
Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on property
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino
Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
Empowered to ensure guests problems/complaints are resolved in a prompt, courteous and efficient manner using Service Recovery tools
Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service
Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times