Hotel Front Desk Clerk

Churchill Downs•Vicksburg, MS

14d

About The Position

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You'll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team's success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!JOB SUMMARY Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations. Using the player CMP system to assist the hotel guests at check-in and check-out.

Requirements

Ability to read, analyze, and interpret common documentation
Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff
Ability to write and present information to management in a reasonable manner
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several variables
Excellent math and communication skills
High school diploma or equivalent
Experience in money handling, customer service or prior front desk experience preferred

Responsibilities

Greeting, registering, and assigning rooms to hotel guests
Verifying guest identification and establishing how the guest will pay for their accommodations
Issuing room keys and relay instructions to bellhops
Keeping records of room availability and guests' accounts on computer
Computing bills and collecting payments in Visual One
Making and confirming reservations
Answering PBX calls and routing calls to proper extensions
Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
Advising housekeeping staff when rooms have been vacated and are ready for cleaning
Contacting housekeeping or maintenance staff when guests report problems
Performing simple bookkeeping activities, such as balancing cash accounts
Recording guest comments or complaints, referring guest to supervisor if needed
Assisting guest as needed with purchases at the Gift Shop
Keeping Gift Shop stocked with merchandise as needed
Performing other duties as assigned