HOTEL FRONT DESK CLERK- VR & CB - X-BOARD - VARIED SHIFT

Mesquite Gaming Employment Center • Mesquite, NV

2d • $16 • Onsite

About The Position

Front Desk Agent position is responsible for providing exceptional customer service, handling guest check-in and check-out processes, and assisting guests with inquiries and requests. The Front Desk Agent plays a key role in creating an exceptional and welcoming experience for guests while ensuring efficient front desk operations.

Requirements

• Good computer skills and ability to communicate clearly in English required.
• Must be customer service oriented.
• Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.
• MINIMUM AGE REQUIREMENT: 17 years old
• LICENSE/CERTIFICATION: State of Nevada Gaming Permit, if at least 21 years old.

Responsibilities

• Greet guests warmly and efficiently, complete the check-in and check-out procedures, and facilitate reservations as needed.
• Manage cash and credit transactions accurately and responsibly, including guest payments, room deposits, and cash reconciliation.
• Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms.
• Assist guests with inquiries, requests, and information about the property’s events, facilities, services, and local attractions, striving to exceed guest expectations.
• Work in concert with other departments to meet guest’s needs.
• Answer phone calls and respond to emails professionally.
• Other job related duties as assigned and instructed by management.
• If at least 21 years old: Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed