Colusa Casino Resort-posted 7 months ago
Part-time • Entry Level
Colusa, CA
Amusement, Gambling, and Recreation Industries

The Hotel Front Desk Clerk is responsible for registering guests, providing room assignments, checking in and out, and cashing out in a friendly and professional manner to encourage repeat business. The role involves providing exceptional guest service to ensure an outstanding experience and promote return visits.

  • Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge, and housekeeping.
  • Updates guest accounts to accurately reflect room service, phone usage, and any other charges.
  • Calculates final bills and receives payment.
  • Directs calls from guests and may take room service orders.
  • Receives and sends emails related to bookings, reservations, and transport.
  • Resolves or refers guest concerns, complaints, or suggestions to the Front Desk Supervisor.
  • Collaborates with the Front Desk Supervisor on supply levels, ordering, and requesting supplies.
  • Responds in a timely manner to all guest requests and special needs.
  • Deposits guest's valuables or personal items in a secured safe deposit box.
  • Follows all departmental and Colusa Casino Resort policies and procedures.
  • May act as a Reservation Agent or PBX operator as needed.
  • Promotes a clean, safe, healthy, and friendly work environment for employees and guests.
  • Remains up-to-date about all promotions, upcoming events, area attractions, and outlets available on the property.
  • Addresses guest concerns or refers them to the Supervisor to provide excellent guest services.
  • Performs other job-related duties as assigned.
  • High School Diploma or GED preferred.
  • Minimum of 1 year experience as a Hotel Front Desk Clerk preferred.
  • Sales experience preferred.
  • Must be computer literate with MS Word, Excel, and Outlook.
  • Knowledge of Hotel Property Management Micros - Opera preferred.
  • Strong customer service skills.
  • Ability to use good judgment in intense situations.
  • Capacity to train and lead, allocating decision-making authority and task responsibility.
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