HOTEL FRONT DESK CLERK PART TIME

Colusa Casino Resort • Colusa, CA

216d • $16

About The Position

The Hotel Front Desk Clerk is responsible for registering guests, providing room assignments, checking in and out, and cashing out in a friendly and professional manner to encourage repeat business. The role involves providing exceptional guest service to ensure an outstanding experience and promote return visits.

Requirements

• High School Diploma or GED preferred.
• Minimum of 1 year experience as a Hotel Front Desk Clerk preferred.
• Sales experience preferred.
• Must be computer literate with MS Word, Excel, and Outlook.
• Knowledge of Hotel Property Management Micros - Opera preferred.
• Strong customer service skills.
• Ability to use good judgment in intense situations.
• Capacity to train and lead, allocating decision-making authority and task responsibility.

Responsibilities

• Registers arriving guests, assigning rooms, issuing keys, and coordinating guest services with the bell staff, concierge, and housekeeping.
• Updates guest accounts to accurately reflect room service, phone usage, and any other charges.
• Calculates final bills and receives payment.
• Directs calls from guests and may take room service orders.
• Receives and sends emails related to bookings, reservations, and transport.
• Resolves or refers guest concerns, complaints, or suggestions to the Front Desk Supervisor.
• Collaborates with the Front Desk Supervisor on supply levels, ordering, and requesting supplies.
• Responds in a timely manner to all guest requests and special needs.
• Deposits guest's valuables or personal items in a secured safe deposit box.
• Follows all departmental and Colusa Casino Resort policies and procedures.
• May act as a Reservation Agent or PBX operator as needed.
• Promotes a clean, safe, healthy, and friendly work environment for employees and guests.
• Remains up-to-date about all promotions, upcoming events, area attractions, and outlets available on the property.
• Addresses guest concerns or refers them to the Supervisor to provide excellent guest services.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED