Hotel Front Desk Clerk 3pm-11pm

Home2 by Hilton Roswell • Roswell, GA

421d • $31,200 - $33,280

About The Position

The Hotel Front Desk Clerk at Home2 by Hilton Atlanta/Roswell is responsible for providing excellent customer service to guests during their stay. This part-time position involves checking guests in and out, handling reservations, and ensuring a seamless experience for all visitors. The role requires effective communication and multitasking skills, as well as a commitment to maintaining hotel policies and procedures.

Requirements

• High school diploma or equivalent required; some college coursework in hospitality management or a related field preferred
• Previous experience in hotel front desk operations or customer service preferred
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask effectively
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and in a fast-paced environment
• Flexibility to work weekends and holidays as needed
• Knowledge of hotel industry best practices and trends
• Proficiency in Microsoft Office and hotel management software preferred

Responsibilities

• Greet guests and check them in and out of the hotel
• Answer phone calls and respond to emails and guest inquiries promptly and professionally
• Assist guests with making reservations, arranging transportation, and providing recommendations for local attractions and dining
• Process payments and handle cash and credit card transactions accurately and securely
• Maintain accurate records of guest interactions, reservations, and payments in the hotel management system
• Ensure compliance with hotel policies and procedures, including safety and security protocols
• Work collaboratively with other hotel staff to ensure a seamless guest experience
• Perform other duties as assigned by the Assistant General Manager or General Manager

Benefits

• Employee discount
• Paid time off
• Opportunities for career advancement within the company

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED