18-300 Hotel Front Desk Associate

Ute Mountain Casino Hotel•Towaoc, CO

1d•Onsite

About The Position

The Hotel Front Desk Associate is often the first point of contact for guests at Ute Mountain Casino Hotel. The position is responsible for creating a welcoming and helpful experience from check-in to check-out. This position is critical to delivering professional and courteous guest service, managing reservations, processing payments, and providing information about the hotel, casino, and surrounding attractions. Success in this role means consistently delivering smooth, accurate service with a positive attitude, responding quickly to guest needs, and working collaboratively with other departments to enhance the overall guest experience.

Requirements

Must be at least 18 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background checks may be required).
Ability to work flexible hours including nights, weekends, and holidays
Must maintain a professional appearance, tone, and guest-service mindset at all times
High school diploma or GED required
Previous customer service experience required
Excellent Strong communication and problem-solving skills
Basic computer proficiency, including typing and data entry
Ability to multitask while staying organized in a busy, guest-facing environment
Team-oriented with a willingness to learn and adapt

Nice To Haves

hotel or hospitality experience is a plus
Prior experience with reservation systems, POS systems, or cash handling is helpful

Responsibilities

Greet and assist guests professionally and courteously.
Welcome all guests with a warm and respectful demeanor
Answer questions about hotel services, amenities, and local attractions
Process guest check-ins and check-outs.
Confirm reservations, gather identification, obtain payment methods, and assign rooms
Close accounts upon departure, issue receipts, and thank guests for their stay
Manage reservations and guest information.
Make, modify, or cancel hotel reservations using the system
Update guest records, preferences, and payment information accurately
Handle guest communications and service requests.
Receive and relay messages, mail, packages, and special requests
Contact appropriate departments to fulfill guest needs or resolve concerns
Ensure accuracy of transactions and records.
Collect payments, apply charges, and reconcile folios and service fees
Maintain cash drawer integrity and follow established procedures
Contribute to a team-focused, guest-centered front desk.
Support other associates during busy times or shift transitions
Maintain a clean, organized, and welcoming front desk area