Hotel Front Desk Associate - Quality Inn Savannah Historic District
About The Position
What do we bring to the table? Free Parking- Downtown convenience without the downtown hassle Excellent Culture & Benefits - Competitive compensation, health coverage, paid time off and a team that celebrates you Unbeatable Location - Steps from cobblestone streets, local boutiques, and the riverwalk. You're not just near the action, you're in it Room to Grow- We're passionate about developing talent and promoting from within Cool New Experiences - Great travel discounts Investment in Your Future- 401k match Work- Life Balance- PTO after 90 days What You Need Every Day- Competitive Pay What you'll do (mostly this...other duties may be assigned): Uses technology to ensure best guest experience Greets and welcomes guests upon arrival. Manages guest check-in, check-out and billing processes. Handles sensitive guest information including room assignment and credit card/cash transactions. Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity. Meets all in-service requirements, complies with all system policies and procedures. General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores. What you should bring to the table: High School Diploma 2 years' experience in hotel front desk desired A love for meeting new people and making meaningful connections A positive attitude and natural flair for customer service Reliability, integrity and a team spirit Your best professional manners Ability to delight by anticipating guest needs and responding in a friendly, helpful manner Ability to display a consistently caring and respectful attitude Ability to act as a gracious host to guests, vendors and candidates for employment
Requirements
- High School Diploma
- 2 years' experience in hotel front desk desired
- A love for meeting new people and making meaningful connections
- A positive attitude and natural flair for customer service
- Reliability, integrity and a team spirit
- Your best professional manners
- Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
- Ability to display a consistently caring and respectful attitude
- Ability to act as a gracious host to guests, vendors and candidates for employment
Responsibilities
- Uses technology to ensure best guest experience
- Greets and welcomes guests upon arrival.
- Manages guest check-in, check-out and billing processes.
- Handles sensitive guest information including room assignment and credit card/cash transactions.
- Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
- Meets all in-service requirements, complies with all system policies and procedures.
- General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.
Benefits
- Free Parking- Downtown convenience without the downtown hassle
- Excellent Culture & Benefits - Competitive compensation, health coverage, paid time off and a team that celebrates you
- Unbeatable Location - Steps from cobblestone streets, local boutiques, and the riverwalk. You're not just near the action, you're in it
- Room to Grow- We're passionate about developing talent and promoting from within
- Cool New Experiences - Great travel discounts
- Investment in Your Future- 401k match
- Work- Life Balance- PTO after 90 days
- What You Need Every Day- Competitive Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
