Hotel Front Desk Associate/Night Auditor

Thind Management•Spring, TX

62d

About The Position

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members. We are seeking a motivated front desk associate/night auditor with a positive attitude. One who is responsible for providing exceptional guest service and ensuring smooth operations at the front desk. This position serves as the face of the hotel and are responsible for creating a positive first impression for guests. The front desk associate/night auditor handles guest check-ins and check-outs, manages reservations, addresses guest inquiries, and provides general information about the hotel and its amenities.

Requirements

Excellent communication skills and interpersonal skills required
Strong problem-solving abilities and the ability to handle guest complaints
Ability to work efficiently and independently in a fast-paced environment
High school diploma or equivalent

Nice To Haves

Previous experience in customer service or hotel industry preferred
Additional education in hospitality or related field is a plus

Responsibilities

Greet guests immediately with a warm, friendly, and sincere acknowledgement
Must follow company dress code and always be presentable
Provide customer service to guests by verifying their reservation details, checking-in guest into assigned room, providing them with rooms keys and ensuring proper payment and billing information is collected
Provide information about hotel facilities, services, activities, amenities, local attractions, and any other relevant information
Handle incoming reservations through phone calls, emails, or online booking systems
Assist guests in making new reservations, modifying existing ones, or cancelling bookings
Address guest inquiries, concerns, and special requests promptly and courteously
Assist guests with luggage, transportation arrangements, and other requests
Maintain accurate guest records, including personal information and payment details
Update and maintain the front desk logbook, shift reports, and other relevant documents or communication platforms used by the hotel
Handle cash transactions and maintain a balanced cash drawer
Ability to learn and use online systems
Communicate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction or to resolve issues promptly
Communicate effectively with team members to ensure a seamless operation
Follow hotel procedures for guest safety, including verifying identification, monitoring guest access, and maintaining a secure and clean front desk area
Handle emergencies and report incidents to the appropriate authorities
Ensure all areas around front desk area are clean and presentable for guest’s first impression