HOTEL - FRONT DESK AMBASSADOR

Graton Resort & Casino•Rohnert Park, CA

16h

About The Position

Responsible for completing arrival and departure transactions for guests checking in/out of the hotel upholding the resorts' luxury standards. Additionally, Front Desk Ambassadors are to address all guest questions and concerns with an upbeat and positive attitude, escalating to management when needed. This position works closely with the Housekeeping department to ensure rooms are clean prior to issuing keys. Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must be able to speak, read, and write fluently in English.
Able to read and write in English proficiently.
Ability to type using a computer keyboard.
Be able to operate computerized front office system.
Must be able to comprehend and follow instructions, make decisions without supervision, and prioritize tasks to meet appropriate deadlines.
Be able to memorize, recollect, and quickly retrieve dates, names, times, and other relevant data.
Be able to perform guest service recovery.
Be able to work under pressure and complete assignments in a timely manner.
Ability to work independently, as well as part of a team (including other departments).

Nice To Haves

High School Diploma or equivalent preferred.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Greet all guests warmly and professionally during all interactions.
Perform all check-in functions according to hotel policies and procedures, including, but not limited to early check-ins, late check-ins, and walk-ins, and collect proper payment.
Perform all check-out functions according to hotel policies and procedures, including, but not limited to accepting payment by check, charge, cash and direct bill payments.
Generate and distribute all required reports, including, but not limited to room reports, bucket checks and VIP reports.
Activate keys for guests in accordance with security and system procedures.
Answer phones quickly, courteously and in a professional manner.
Post charges to guest's accounts as required during guests stay and at check out.
Be prepared and accurately answer guest questions regarding current operation details for all resort restaurants, services, and events.
Maintain confidentiality in all hotel operations including guest information and activities.
Maintain the Hotel business center equipment and required materials to allow guests to be able to print or fax.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.