Hotel Front Desk Agent

Deerwood Park • Jacksonville, FL

391d • $33,280 - $33,280

About The Position

The Hotel Front Desk Agent at Hotel Indigo Jacksonville is a vital role that focuses on delivering exceptional guest service in a boutique hotel environment. This position involves welcoming guests, managing check-ins and check-outs, and providing information about hotel services and local attractions. The role emphasizes a commitment to personalized service and community engagement, making it an ideal opportunity for individuals looking to grow their careers in hospitality.

Requirements

• 1 year of hotel experience required.
• Strong customer service skills and experience in front desk operations.

Nice To Haves

• Bilingual or multilingual skills are preferred.

Responsibilities

• Greet guests upon arrival and provide a warm welcome consistently.
• Check guests in and out efficiently and accurately.
• Answer phone calls, respond to inquiries, and provide information about hotel services and local attractions.
• Process payments and maintain accurate records of transactions.
• Address guest complaints and resolve issues promptly.
• Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed