HOTEL FRONT DESK AGENT

Indus Hospitality Group • Hornell, NY

405d • $33,280 - $37,440

About The Position

The Hotel Front Desk Agent at Indus Hospitality Group is responsible for providing exceptional guest service while performing a variety of front desk activities. This role is crucial in ensuring guests have a pleasant experience from check-in to check-out, and involves managing reservations, handling guest inquiries, and maintaining the front desk area. The position emphasizes teamwork, attention to detail, and a commitment to the company's values of growth, loyalty, respect, and flexibility.

Requirements

• High school diploma or GED; or equivalent combination of education and experience.
• One to three months related experience and/or training.
• Basic computer knowledge, including Internet navigation and Microsoft Excel and Word.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with customers and associates.
• Maintain a valid New York State Drivers License with no major violations (for select service properties).
• Ability to perform basic mathematical calculations.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with hotel management software.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone inquiries.
• Post charges (room, food, telephone), compute bills, collect payments, and make change for guests.
• Make and confirm reservations.
• Monitor room availability and block rooms as needed.
• Program wake-up calls for guests.
• Handle guest mail and messages.
• Perform check-out services for departing guests.
• Open and close shifts, making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information about hotel services and local area to guests.
• Assist in maintaining cleanliness of the lobby and surrounding areas.
• Check lobby fixtures and report deficiencies.
• Schedule shuttle runs for guests when applicable.
• Provide safe transportation to guests using the hotel shuttle vehicle when applicable.
• Perform laundry duties as needed.
• Maintain the continental breakfast area, including closing and cleaning.

Benefits

• Competitive salary ranging from $16 to $18 per hour.
• Opportunities for career growth and development within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees