Hotel Front Desk Agent

Prairie Meadows • Altoona, IA

1d • $17

About The Position

Are you gifted with the ability to make people happy and comfortable? Do you greet everyone with a warm smile and do you make great first impressions? Is getting to the root of a problem your specialty? We’re looking for you! As a Hotel Front Desk Agent, you’ll be an integral part of a successful Prairie Meadows experience and one of the first people our guests communicate with.

Requirements

• High school diploma or equivalent.
• Must have hotel front desk, customer service, or similar work experience.
• Excellent phone etiquette and customer service skills relating to both internal and external guests are required.
• Proficiency with Microsoft Office Suite is required and advanced computer skills are preferred.
• Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds.
• Must be able to tolerate standing and walking for long periods of time.
• Ability to lift up to 50 lbs. and push a cart weighing up to 150 lbs. is required.
• Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors.
• Weekend, holiday, and varied hours may apply.

Nice To Haves

• Knowledge of Micros Opera property management system is a plus, but not necessary.

Responsibilities

• Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
• Creating accurate reservations for individual guests and groups with room blocks
• Resolving guest concerns and implementing solutions
• Listening and understanding requests, issues, and situations from both guests and staff members
• Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees