Hotel Front Desk Agent

Monarch Casino & Resort•Black Hawk, CO

17d•$20

About The Position

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

Requirements

Must be friendly, approachable, and team-oriented.
Must have good communication skills.
Ability to work well with others and alone.
Must be able to work all shifts, weekends, and holidays.

Nice To Haves

High School Diploma preferred.
Previous hotel/resort experience preferred.

Responsibilities

Extend a warm and friendly welcome to all guests, both internal and external.
Offer clear directions and guidance to guests as needed.
Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
Manage guest mail with care and accuracy.
Address guest concerns and feedback, recording comments for follow-up.
Answer phone calls promptly and courteously.

Benefits

Enhanced health, dental, and vision insurance, along with a flexible spending account.
Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
Growth opportunities available within department/company.
Access the team dining hall with one free hot meal per shift.
Company-matched 401k.
Paid time off and six observed holidays.
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com.
As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

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