Hotel Front Desk Agent

Monarch Casino & ResortBlack Hawk, CO
17d$20

About The Position

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

Requirements

  • Must be friendly, approachable, and team-oriented.
  • Must have good communication skills.
  • Ability to work well with others and alone.
  • Must be able to work all shifts, weekends, and holidays.

Nice To Haves

  • High School Diploma preferred.
  • Previous hotel/resort experience preferred.

Responsibilities

  • Extend a warm and friendly welcome to all guests, both internal and external.
  • Offer clear directions and guidance to guests as needed.
  • Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
  • Manage guest mail with care and accuracy.
  • Address guest concerns and feedback, recording comments for follow-up.
  • Answer phone calls promptly and courteously.

Benefits

  • Enhanced health, dental, and vision insurance, along with a flexible spending account.
  • Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
  • Growth opportunities available within department/company.
  • Access the team dining hall with one free hot meal per shift.
  • Company-matched 401k.
  • Paid time off and six observed holidays.
  • Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com.
  • As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

501-1,000 employees

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