Hotel Front Desk Agent - Summer 2026 Seasonal - Full Time

Alterra•Steamboat Springs, CO

3d•$20 - $21

About The Position

Employment at the Steamboat Grand – Steamboat is an incredible place where western heritage mixes with outdoor adventure to create a friendly community. The role of the Hotel Guest Service Agent position is to welcome guests to Steamboat’s biggest convention center and hotel while assisting them no matter the question or issue. Resume required.

Requirements

Background in front desk, reservations, sales and/or the hospitality industry required
Computer experience required with a specialization in a reservations or property management systems and Microsoft Office
Excellent communication skills and strong attention to detail
Friendly, professional, positive and enthusiastic attitude required
Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Must be a Minimum of 18 years of age
Must read, write and communicate verbally in English in a clear and professional manner
Must use a telephone headset for extended periods of time
Expected to sit and input data into the computer while listening/talking to guests for extended periods of time
Comfortable working in a noisy (vocal) environment
High school diploma or GED equivalent

Nice To Haves

Excellent sales and customer service skills are preferred

Responsibilities

Answer incoming telephone calls and operate a telephone switchboard proficiently
Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
Learn how to operate a reservation booking system as well as a property management system (PMS), Springer Miller Systems
Perform the Check-In and Check-Out process for guests at Hotel Front Desk
Learn various room types and make changes to reservations accordingly
Handle group & conference reservation requests whenever necessary
Book reservations for walk-in guests and provide information to guests about our resort and community
Coordinate and facilitate guest needs and issues on a consistent basis
Display proficiency to multi-task between various computer applications
Perform other administrative duties, upon request
Be part of a team that strives for exceptional sales performance, guest service and call quality
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations’ Service Excellence Standards
Maintain a neat, clean and professional appearance

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass